Pumpedx

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About 1,300 workers represented by UNITE HERE Local 26 and Teamsters Local 25 unions at Encore Boston Harbor went on strike on Friday after their previous collective bargaining agreement expired on 31 August.

In a statement, Wynn Resorts said the unions chose to strike “despite our continued efforts” to negotiate a new deal. Workers are calling for wage increases, healthcare and pension benefits and job security protections. The casino will remain operational despite the walkout. Workers had voted to authorise the strike on 20 August.

“We are committed to finding common ground that is fair, financially sustainable and protects jobs for the long term,” Wynn said.

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The company also highlighted its own research that suggests over 80% of consumers cannot “confidently distinguish” licensed operators from unlicensed ones.

Stella David, Entain’s CEO, called for the government to move ahead with the ban immediately, arguing clubs were already aware of the planned changes.

“Premier League clubs that have struck new deals with unlicensed gambling operators knew the risks,” she said. “The government made clear in February that it would bring in a ban and it should do so immediately: even if that means clubs ordering new kit mid-season.

What is Pumpedx?

The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.

Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators. 

The report sought to understand how VIP portfolios are managed daily, how the tools are utilised and other key operational challenges.